Dynamics 365 is a SaaS (Software as a Service) layer of intelligent business applications running in the cloud, covering customer relationship management (CRM) and enterprise resource planning (ERP) services, representing a new generation of cloud-based SaaS-level intelligent business applications. This important business initiative aims to provide enterprises with modern, unified, intelligent, flexible and compliant CRM and ERP services. One of the highlights of Dynamics 365 is its on-demand subscription of cloud applications, rapid deployment, flexible scalability, and no IT upgrades and maintenance.

Through clever connections with Microsoft platforms such as Azure, Office 365 and HoloLens, Dynamics 365 integrates the three core services of Microsoft's Intelligent Cloud to inject unprecedented user experience and intelligent innovation into commercial applications. The commercialized Dynamics 365 is expected to create new horizons and innovative potential for customers.

The deep integration of Dynamics 365 and Office 365 makes CRM and ERP management processes seamlessly connected with Office applications and resources. In Dynamics 365, business people can complete Office-related actions while gaining clear business insights with Power BI. Azure's powerful AI services make Dynamics 365 a truly intelligent platform, enabling advanced features such as remote device management, predictive maintenance, and more.

By integrating Azure's Face API, text analytics, and Content Censor APIs, the Dynamics 365 Customer Service module enables intelligent solutions and more efficient customer interactions. In conjunction with the HoloLens device, Dynamics 365 also launched three mixed reality applications covering various areas such as remote assistance, spatial layout and skills training.

The official commercial use of this intelligent cloud service marks Microsoft's deep cooperation in the Chinese market, providing enterprises with more advanced, flexible and intelligent CRM and ERP solutions, and opening a new chapter for digital transformation and business innovation.