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RR Donnelley & Sons Company
RR Donnelley & Sons Company
RR Donnelley & Sons Company is a multinational print and digital communications business headquartered in Chicago, USA. Founded in 1864, the company is one of the largest printing companies in the world.
RR Donnelley & Sons Company offers a wide range of copy printing solutions, including products such as books, magazines, catalogues, advertising, promotional materials, newspapers, financial reports and security printing. In addition, the company offers digital media solutions such as digital marketing and e-publishing services.
The company has a number of production sites and sales outlets worldwide, including the United States, Europe, Asia and Latin America. As a multinational Company, RR Donnelley & Sons Company is involved in cross-border trading business and provides print and digital media services to customers worldwide. RR Donnelley & Sons Company was spun off into three separate publicly traded companies in 2016, namely LSC Communications, Donnelley Financial Solutions and RRD. Among them, RRD continues to operate the company's core business, namely print and digital media services.
Customer Dilemma
- Sales Order and Purchase Order Management Functions Are Not Comprehensive: as the company's business lines become more and more extensive, the system to process orders is more complex.
- Product and Product Offer Management Functions Are Not Comprehensive: Due to the complexity of the company's business, a system is needed to centrally manage product information and update product offers in real time to ensure accurate product information and pricing strategies.
- Automatic Reminder Function: human operation error rate is high, work efficiency is low, need auxiliary function, timely notify the relevant personnel to perform tasks, process orders and respond to customer requests.
Design Scheme
- Sales Order Management Module: Provides functions for sales order creation, tracking and updating, including order status, payment information, etc., to achieve visual management of the entire sales order life cycle.
- Purchase Order Management Module: Used to create, monitor and update purchase orders to ensure that the required materials are purchased on time and optimize the supply chain process.
- Product and Product Quotation Management Module: centrally manage product information, update product quotation in real time, support diversified products and pricing strategies.
- Automatic Reminder Function: The introduction of automatic reminder function, by setting reminder rules, timely notify relevant personnel to perform tasks, process orders, respond to customer requests, etc., to reduce omission and delay.
Advantages of the Solution
- Increased Productivity: Custom functionality solutions improve sales, purchasing, and product management productivity by automating processes and centralizing order and product information.
- Reduced Errors and Delays: Automatic reminders reduce the risk of human error and task delays, ensuring timely response to orders and customer needs.
- Real-Time Information Update: The product and product quotation module realizes real-time product information update to ensure that employees and customers obtain the most accurate product and price information.
Business Empowerment
- Enhanced Order Management: Through sales order and purchase order management, it improves the transparency and efficiency of order processing, and provides a strong order management capability for the business.
- Optimizing Product Management: The product and product quotation module provides companies with the ability to optimize product information management, supporting diverse product portfolios and flexible pricing strategies.
- Intelligent Reminder Enhances the Response Speed: The automatic reminder function strengthens the timely response of tasks and orders, and improves the company's sensitivity to customer needs and market changes.
Partners
