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Intelligent Sales
Improve the Efficiency of Sales Team and the Depth of Customer Relationship
SCRM + Intelligent Sales
By integrating SCRM and intelligent sales, enterprises can better utilize the information resources of social media, improve customer engagement, improve sales effectiveness, and build closer customer relationships.
Media Analytics and Data Cleaning
Analyzing data on various media platforms such as social media to extract useful information and insights; Improve sales efficiency and personalized service through intelligent sales technology. This includes cleaning, aggregating, and analyzing large amounts of data to better understand customer needs and enable more accurate sales campaigns.
Improve Work Efficiency
- Customer Insights: Leverage smart sales tools to analyze data from social media and other channels to gain insight into customer interests, preferences, and behavior.
- Automated Processes: Introduce automated processes, such as automated email marketing, social media management, etc., to reduce the manual workload of sales staff
- Intelligent Recommendation: Using machine learning algorithms to analyze customer historical data to provide intelligent recommendations and suggestions.
- Real-Time Communication: Use real-time communication tools to enable the sales team to respond to customer queries and needs in a timely manner.
- Sales Forecasting: Using data analytics and machine learning techniques for sales forecasting helps your sales team more accurately estimate sales opportunities and closing probabilities.
Digital Communications Regulation
Digital communications regulation ensures sales activity compliance and data security, and enterprises can ensure that their smart sales activities are conducted within the regulatory framework while protecting customer data and maintaining business reputation.
Sales Activity Tracking
Customer Interaction Logs: Record and track all interactions between the customer and the sales team, including social media comments, email communications, phone calls, etc.
Real-Time Activity Monitoring: Use real-time monitoring capabilities to track the activities of your sales team. This includes visits, phone calls, emails, and all kinds of interactions.
Sensitive Data Protection
- Encryption Technology: Strong encryption technology is used to protect the sensitive data transmitted and stored in the intelligent sales platform.
- Access Control: Implement effective access control measures to ensure that only authorized personnel can access sensitive data.
- Compliance review: Conduct regular compliance reviews to ensure that the smart selling platform complies with national and regional data protection regulations, such as GDPR, CCPA, etc.
- Data Backup and Recovery: Implement regular data backups and ensure reliable recovery mechanisms in case data is lost or corrupted.
- Monitoring and Alerting Systems: Monitoring and alerting systems are deployed to monitor access and usage of sensitive data in real time. Find out potential security threats in time and take corresponding measures.
- Privacy Policies And Notices: Provide customers with clear and transparent privacy policies and notices that explain how data is collected and used. Make sure customers are aware of how their data will be processed.
Sales Efficiency Analysis
- Time Management and Priority Analysis: Analyze the time allocation and work prioritization of the sales team to ensure that resources are used for the most important sales tasks.
- Sales Activity Data Analysis: Analyze the sales team's various activity data, including visits, phone calls, email sent, etc.
KPI (Key Performance Indicators) Monitoring: Set key performance indicators, including conversion rates, customer satisfaction, etc., and monitor these indicators regularly. - Dashboards and Reports: Using dashboards and periodic reports, the key indicators of sales performance analysis are presented in a visual way, so that decision makers can more easily understand and make strategic decisions.
