In the era of digital transformation, CRM (customer relationship management) software has always played a key role. Now, Salesforce on Alibaba Cloud is officially launched, providing local customers with a more compliant and superior performance CRM platform. The formal launch of this strategic partnership marks a new chapter in CRM services, with companies in retail, healthcare, education and other industries already taking the lead in enabling Salesforce on Alibaba Cloud to unlock their digital future. Jeff Fish, vice president of strategic partner program at Salesforce Aliyun, said the partnership is the result of years of close cooperation and is a reflection of trust and gratitude for Aliyun. As the world's leading CRM system, Salesforce, with the deep cooperation with Alibaba Cloud, introduces advanced customer relationship management into China and p...

The challenges of the economic downturn between 2019 and 2023 will be deeply felt in many industries. However, in this economic downturn, companies still choose to invest in CRM customer management software for the following reasons: Customer Relationship Maintenance: During the economic downturn, maintaining good customer relationships is crucial. CRM software helps enterprises to establish, maintain and strengthen contact with customers, improve customer satisfaction through better customer communication and service, thereby retaining existing customers and prompting them to continue to cooperate. Sales Opportunity Identification: CRM systems are able to analyze customer behavior and needs, provide insights and predictions, and help companies identify potential sales opportunities more accurately. In tough economic times, this is crucial for companies to fight for li...

What Practical Problems Can CRM Intelligent Solutions Help You solve? Provide more precise customer insights Traditional CRM systems mainly rely on manual input and data analysis, which can easily lead to errors and deviations. And intelligent solutions can automatically collect, organize, and analyze a large amount of customer data through machine learning and artificial intelligence technology. Through this data, enterprises can better understand customer needs and behavior patterns, and then develop personalized marketing strategies to provide more accurate and targeted products and services. Improve operational efficiency of enterprises Traditional CRM systems typically require manual recording and updating of customer information, which is not only time-consuming and laborious, but also prone to errors. And intelligent solutions can automate these tasks, grea...

These five core components work together to create a perfect CRM system. 1. Excellent User Adoption Rate There is always a way to increase user adoption and increase return on investment. For CRM, user adoption rate is one of the biggest challenges. Although most companies are using CRM, the adoption rate is still quite low, with an average adoption rate of 26% across various industries. The improper use of CRM incurs dual costs: underutilization of investments and failure to achieve business objectives. According to Forbes, nearly two-fifths (38%) of respondents reported that their problems were caused by personnel issues, such as slow user adoption, insufficient attention to change management and training, and difficulty in aligning organizational culture with new ways of change. On the job. The visualization of data is crucial for making your employees accept ...

Code Builder is fully commercially available, introducing a new web-based integrated development environment (IDE) that provides developers, administrators, and architects with open, modern, and flexible development tools. With access to the latest Salesforce tools, users are able to increase their productivity and creativity. This includes a range of developer extensions such as Einstein, which uses generative AI to turn natural language into code. Other extensions on the Open VSX marketplace give users the ability to quickly customize their CRM directly from the browser. Salesforce Code Builder provides developers, administrators, and architects with the following capabilities: Easily Customize Salesforce: With a few clicks from the browser, developers can deploy preloaded Salesforce extensions, CLIs, languages, and frameworks (like Lightning Web compone...