©2024 Luyun ｜ 沪ICP备15046208号-1 ｜ All rights reserved © Shanghai Luyun Internet Technology Co., Ltd.
Intelligent Services
Provide More Efficient, Personalized and Intelligent Customer Service
SCRM + Intelligent Services
The intelligent service system is an online customer service system, which mainly undertakes the functions of pre-sale consultation, sale use and after-sales maintenance.
By integrating these intelligent services, enterprises can improve the efficiency, personalization and customer satisfaction of customer service, while reducing operational costs.
Automating Customer Support
Self-Service Platform
Intelligent Chatbot
Multichannel Integration
Personalized Recommendation
Customer Feedback Analysis
Intelligent Service Application Scenarios
SCRM Intelligent Service — AI Online Customer Service
- According to different situations, the customer portrait perfectly screens the intended customers, and concentrates resources on more suitable channels, such as social fission posters, live broadcast with goods links, etc., to drain the low price to the high-value user group
- Customer label classification of intelligent service system judges customers according to user information, age, region, etc., carries out precise positioning, actively communicates with prospective customers, and continuously promotes consumer conversion
- after-sales service 7×24 hours of service throughout the year, at any time to respond to each customer, 7×24 hours second back, to ensure that each customer can use the product happily
- Archiving of conversation content The enterprise can permanently save chat records and support export. Employees can also see the chat records tracked before they leave.
- at the same time, you can also set the shortcut key one key reply text, reduce copy and paste answer, increase interactive fun
- Data analysis enterprise WeChat has a big data team to explore potential business opportunities for enterprises, build a private domain traffic pool, and cooperate with our scrm intelligent service system of intelligent marketing ecological platform. WeChat uses a closed loop of marketing services.
Pre-sale Consultation
- Intelligent Chatbots: provide automated consultation services, answer common questions, and guide users to browse product or service information.
- Personalized Recommendation: Based on user preferences and historical behavior, recommend relevant products or services to improve the effect of pre-sales consultation.
Use on Sale
- Real-Time Support: Real-time chat support is provided to enable users to get help in the process of using the product or service.
- Education and Training: Provide online training, educational resources to help users better understand and use the product.
After Sale Maintenance
Troubleshooting: Troubleshooting guides are provided through intelligent service systems to help users solve common problems on their own.
Online Tickets and Service Requests: Allows users to submit online tickets or service requests and track the processing progress.
Customer Feedback: Collect customer feedback to improve product, service, and customer support processes.
