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Intelligent satisfaction management helps you retain customers and lock in loyalty.
Satisfaction Collection
The satisfaction collection of intelligent work order system can quickly realize online communication with customers, effectively improve customer satisfaction and reduce enterprise service costs without increasing labor costs. It is mainly used for unified processing and management of various problems raised by customers, to provide customers with quality service and solve customer problems.
Listen to Your Customers
Online Questionnaire
Create an online questionnaire containing questions specific to the experience of using the system. Users can provide their feedback and ratings by filling out the form.
Email Survey
Email survey forms were sent to system users asking for their views on the system. Make sure your email is concise and clear to encourage engagement.
Feedback Button in the System
Add a dedicated feedback button to the CRM ticket system to allow users to provide feedback at any time while using the system. In this way, real-time user opinions can be captured.
Telephone Survey
Conduct telephone surveys to communicate directly with users to understand their needs and feedback. This approach can provide deeper understanding and address issues that users may not have mentioned in other surveys.
Be Responsive and Retain Customers
Once the customer submits the low score feedback, the system automatically triggers the work order, assigns the work order to the person, and automatically transfers the work order according to the service level. It also tracks the customer's satisfaction with the processing result, and automatically follows up the return visit to ensure the customer churn rate.
Improve Service Quality and Support Mobile Office
In order to improve work efficiency and reduce enterprise costs, the intelligent work order satisfaction collection system supports mobile terminal login and provides mobile office functions, so that users can support follow-up customer feedback at any time and anywhere. Receive customer feedback notifications, to-do, and complaint work orders through WeChat public account, SMS, email, APP and other ways to ensure quick response and processing at any time and place.
Statistical Analysis
The statistical analysis function can provide a variety of statistical reports to evaluate the quality of service comprehensively, and it is convenient for enterprises to improve according to the evaluation results.
It can be customized in the management page to fuse multiple data statistical indicators into a statistical report, to form a comprehensive monitoring of customer service quality.
The evaluation system of customer service quality, from the satisfaction survey, complaint handling, return visit and other aspects of customer service quality evaluation;
It can track and record the work content of customer service staff and analyze the work efficiency of customer service staff.
