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Intelligent Marketing
Customer Relationship Management System Based on Social Media
SCRM + Intelligent Marketing
SCRM (Social Customer Relationship Management) refers to a customer relationship management system based on social media. SCRM combines traditional CRM system with social media, and manages customer relationship through social media platform to realize effective communication and interaction between enterprises and customers. Thus, customer satisfaction and loyalty can be improved, and the sales and market share of the enterprise can be increased.
SCRM Achieves Omnichannel Customer Acquisition and Automatic Warehousing of Sales Leads
API Docking
The online channels such as Toutiao, TikTok, Tencent, Baidu, WeChat, Volkswagen, Meituan, Youzan, Qiyu, and the official website are automatically connected to the CRM database, supporting the automatic import of forms and the manual input of online consultation;
Batch Import
Sales leads such as phone calls, cross industry exchanges, offline activities, self exploration, and referrals can be imported in bulk or entered individually;
Classification Entry
Data can be entered according to business line setting rules, supporting different business lines to have different customer pools;
Live Code Entry
H5 forms and promotional posters made using enterprise WeChat live codes can be automatically labeled and entered into the database by customers scanning the code;
Clue Allocation
Customizable allocation rules, achieving automatic allocation of data from all source channels, supporting data allocation for different business lines and teams, supporting manual allocation, sales order grabbing, etc.;
SCRM Telemarketing+micro Sales, Clear Customer Profile at a Glance
Customer Management
The database gathers business opportunities from various channels, and can track their sources by tags. Each customer has a dedicated information card to help enterprises build customer profiles;
Sales Process
According to the company's sales process, you can customize the sales stages, filter, and query the sales follow-up status of different stages, and understand the sales situation;
Sales Progress
Every communication with customers can be recorded in the WeChat sidebar, automatically connected to the system, and the customer profile can be improved;
Customer Turnover
Support setting recycling rules, recycling reminders, and restrictions, support multiple public seas, and seamless transfer of WeChat data of departing employees to other employees;
SCRM's Multi-dimensional Functionality Enhances Sales Follow-up Efficiency
Label Classification
Customers can be filtered based on tags, different types of tags can be set, grouped for customer management, hierarchical filtering, and one click follow-up;
Collision and Grab Orders
Automatic notification for collision orders, and the ability to view multiple people following up on the same WeChat customer; Can set up order grabbing rules to increase the value of clues; Support sharing WeChat customers with colleagues;
Public and Private Seas
Multiple open seas can be set up, with different customers corresponding to different open seas. It supports giving up customers and automatically entering the open seas, and employees can also independently collect customers from the open seas; Support setting limits for private shipping;
WeChat Sidebar
Support sales to chat with customers while recording, support departmental/company scripts, and send gold medal scripts with just one click;
Some Other Functions
Support batch addition of WeChat friends; Support customer plagiarism checking, customer merging, and customer sharing;
SCRM Multi Perspective Analysis to Comprehensively Improve Sales Performance
Sales Data Overview
Support viewing indicators such as total number of customers sold, average transaction cycle, number of orders sold, transaction amount, unit price, number of customers sold, ranking list, etc.;
Sales Data Analysis
Can view and analyze the number of outgoing calls, connected calls, call duration, effective call volume, etc. of sales calls; Indicators such as the number of communication clients, effective communication, new friends, and follow-up rate in WeChat communication;
Transformation Funnel Analysis
Support the number of assigned customers for employees, the customer dashboard for each stage, and view customer data for each stage;
Comprehensive Sales Quality Inspection
Archive chat content, support sensitive words and actions settings, and automatic reminders; Real time upload of phone call records and recordings, supporting backend viewing and export;
Partners
